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Help Center

Find answers, learn best practices, and get the most out of theMLS.ai.

Can't find what you're looking for? Contact our support team and we will get back to you within 24 hours.

Getting Started

Creating your account

How to sign up, verify your email, and set up your profile.

Connecting your MLS board

Step-by-step guide to linking your existing MLS account.

Understanding the dashboard

An overview of your dashboard, stats, and quick actions.

Your first property search

How to use AI-powered search to find properties.

Account & Settings

Updating your profile

Change your display name, avatar, email, and contact info.

Notification preferences

Control which alerts you receive and how they are delivered.

Password and security

Reset your password, enable two-factor authentication.

Deleting your account

How to permanently delete your account and data.

Billing & Plans

Understanding plans

Compare Individual, Team, and Brokerage plan features.

Managing your subscription

Upgrade, downgrade, or cancel your subscription.

Payment methods

Add, update, or remove your payment method.

Invoices and receipts

Access your billing history and download invoices.

Teams & Organizations

Creating a team

Set up an organization and invite team members.

Managing team members

Add, remove, and change roles for team members.

Shared client insights

How team-wide data sharing works for leads and clients.

Team coordination tools

Using shared calendars, task assignments, and notes.

AI Features

Lead scoring explained

How our AI scores and prioritizes your leads.

Property matching

Understanding how AI matches buyers to listings.

Market reports

How to generate and interpret AI market analysis.

Communication AI

Using AI to draft emails, listing descriptions, and more.

Privacy & Security

Data protection

How we protect your data and your clients' information.

GDPR compliance

Your rights under data protection regulations.

Third-party integrations

How we handle data shared with connected services.

Reporting a vulnerability

How to responsibly disclose security issues.

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